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privacy policy

privacy policy

This Privacy Policy applies to Arc Infrastructure Pty Ltd (ACN 094 721 301) and its related bodies corporate (together, Arc Infrastructure, we, us or our).

Arc Infrastructure is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and complying with the Australian Privacy Principles (APPs), contained in the Privacy Act. The APPs are intended to protect your privacy in respect to any personal information or sensitive information that you may provide to us.

Scope of this Privacy Policy

This Privacy Policy tells you how we collect and manage your personal information as a result of:

  • your business dealings with us;
  • your visit or use of the Arc Infrastructure website(s); and
  • any interaction you have with our Registered Training Office (RTO).
In addition to this Privacy Policy, there may be specific additional privacy and consent provisions that apply to other Arc Infrastructure collection channels and you should review them wherever they appear. If there is any inconsistency between this Privacy Policy and other specific additional provisions, the latter will prevail.

By dealing with Arc Infrastructure or using the Arc Infrastructure website, you acknowledge that you have understood and accept the contents of this Privacy Policy including any changes made to this Privacy Policy by Arc Infrastructure from time to time.

Information that we collect and hold

We may collect the following types of personal information:
  • name, title, occupation and contact details including email address, address and phone number;
  • any additional information relating to you that you provide to us directly through our website or indirectly through use of our websites or online presence;
  • any additional information relating to you that you provide to us where you interact with Arc Infrastructure in its capacity as an RTO including but not limited to:
    • proof of identification;
    • employment information;
    • academic and previous qualifications history;
    • language literacy and numeracy proficiency details;
    • training, participation and assessment information;
    • fees and payment information; and
    • Unique Student Identifier information;
  • information regarding your employment and position;
  • information required to facilitate site visits (including to provide personal protective equipment or to meet dietary requirements);
  • financial information including credit card and payment details;
  • biometric information relating to maintaining security and safety with respect to Arc Infrastructure sites, premises, systems, assets or people; and
  • other information relevant to your relationship with us.

How we collect your personal information

We generally collect your personal information directly from you. We collect personal information:
  • from you directly when you provide your details to us;
  • from you when you engage in business with Arc Infrastructure as a customer or a supplier;
  • from you indirectly through emails, forms, face-to-face meetings, business cards and telephone conversations;
  • when we purchase your products and services;
  • when we respond to your enquiries and requests;
  • when we conduct our administrative and business functions;
  • through information that you provide in tenders and proposals;
  • through your access and use of our websites; and
  • through your interaction with Arc Infrastructure in its capacity as an RTO, such as through course applications, pre-training reviews, enrolment forms, training and assessment records.
In some cases we may also collect personal information about you from third parties including credit reporting agencies, law enforcement agencies and other government entities.

We may also collect personal information from you about third parties, such as information that you or other third parties give us relating to authorised representatives or personnel. If you do provide information about third parties, you must advise those individuals that you are providing their personal information and that this Privacy Policy governs the collection, use, disclosure and storage of that information.


In some cases, Arc Infrastructure’s website uses ‘cookies’ (which are small summary files containing a unique ID number that are transferred to your computer’s hard drive when you visit a website) to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this research to improve your experience when you use the Arc Infrastructure website. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them, however we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

If you visit an unsecured area of the Arc Infrastructure website (that is, an area where you are not required to log in) to read, browse or download information, our system will record the date and time of your visit to the site, the pages viewed, your Internet Protocol address, browser type, and any information downloaded. However, our systems will not record any personally identifiable information.

If you use the interactive facilities offered by the Arc Infrastructure website, then we will collect and retain the information that you submit to us using those interactive facilities. If you choose not to provide certain personal information, Arc Infrastructure may not be able to provide you with access to those interactive facilities.

Purposes for which we collect, hold, use and disclose your personal information

We only collect personal information about you that is necessary to perform our business functions and activities. We may collect, use and store this personal information for the following purposes:
  • to facilitate our  internal business and rail operations, work management and maintain proper business records;
  • to facilitate training and conduct administration in our capacity as an RTO;
  • to receive and provide services (including maintaining records of business relationships);
  • to provide you with access to protected areas of our website;
  • to assess the performance of our website and to improve the operation of the website;
  • to respond to any emails that you send to Arc Infrastructure;
  • to verify your details;
  • to investigate or respond to any incidents or complaints;
  • to authenticate your access to, and protect and maintain the security and safety of, Arc Infrastructure operated premises, sites, systems, assets and people;
  • for billing and accounts purposes;
  • to engage in business sales or acquisitions; and
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country.
We will only use and disclose personal information that we hold about you when:
  • you agree to the disclosure;
  • we use it for the purposes we collected it; or
  • the use or disclosure of personal information is required or authorised by law.

Disclosure of personal information

We may disclose your personal information to:
  • our employees, related bodies corporate, contractors or service providers (for the purposes of operation of our website or our business and fulfilling requests by you), government regulators and agencies (as part of our statutory obligations), authorities (if there is a suspicion of unlawful activity), and to, including without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants, to otherwise operate our business;
  • suppliers and other third parties with whom we have commercial relationships for business, training and related purposes; and
  • any organisation for any authorised purpose with your express consent.
In the event of a data breach, we may be required to notify both the Office of the Australian Information Commissioner and you of the breach, and provide information regarding the breach.

We will not sell or disclose your personal information to spammers or direct marketing operators.


We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


Our website may also contain links to the websites of third party providers of goods and services (Third Party websites). Those links are provided for convenience only, and may not be current or maintained. Arc cannot and will not be responsible for the privacy practices of those Third Party websites. If you have accessed Third Party websites through the Arc Infrastructure website and if those third parties collect information about you, Arc Infrastructure may also collect or have access to that information as part of our arrangements with those third parties.

Accessing and correcting your personal information

Arc Infrastructure will take reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why Arc Infrastructure recommends that you:
  • let us know if there are any errors in your personal information; and
  • keep us up-to-date with changes to your personal information.

If you are a subscriber to one of the Arc Infrastructure website’s interactive facilities, you may change your personal details by using the relevant facility on the Arc Infrastructure website.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

Subject to any legal restrictions, if you would like to access any personal information that we hold about you, you will need to put your request in writing (for security reasons) and send it by mail or email to:

Arc Infrastructure Pty Ltd
GPO Box S1411
Perth, Western Australia 6845

Complaint handling process

If you believe that your privacy has been breached, please contact and provide details so that we can investigate it.
Our staff will do their best to resolve your issue. If an investigation is required, the relevant Arc Infrastructure representative will become involved in the process and we will keep you advised of the progress of the investigation. If you feel that we have not adequately dealt with any privacy complaint you may have, you may contact the Office of the Australian Information Commissioner.

Effect of Policy

This is the current Privacy Policy of Arc Infrastructure. Arc Infrastructure may modify this Privacy Policy from time to time by publishing the varied Privacy Policy on the Arc Infrastructure website. You accept that by Arc Infrastructure publishing the varied Privacy Policy on the website, Arc Infrastructure has provided you with sufficient notice of the variation.

More information

For more information about privacy legislation, you can visit the website of the Australian Information Commissioner at

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